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Terms and Conditions

"Us/We" refers to Pet Data


"You/User" refers to the User of the site


"Site" refers to https://www.petdata.ae

 

Use of this Web Site constitutes acceptance of the Terms and Conditions.  If you do not agree, please do not continue to use the website.

 

We reserve the right to amend these Terms and Conditions of Use.  Any such amendments will be displayed on this page. It is the responsibility of the User to visit this page to review the current terms.

 

This Web Site, its contents, the services described, and /or supplied pursuant to, the same and these terms and the terms of any such supply shall be governed only by law and the Courts of Emirates shall have exclusive jurisdiction over any claims/disputes arising in relation thereto.

 

Privacy Policy

 

We are committed to respecting and protecting your privacy. 

Please read our Privacy Policy carefully as this explains how we will use the personal data you supply to us.

Please note that calls to Pet Data may be recorded for training and monitoring purposes.

 

Payments

 

A payment may be required in order to:

  • Register your pets microchip number and access associated benefits

  • Create a Breeder account (not applicable if you are also a microchip implanter)

  • Accept the transfer of ownership of an animal 

  • Register a microchip that is not currently registered on any compliant database

  • Purchase a collar tag or ID card

  • Migrate data to another database if there is an administrative cost involved

 

These are one-off payments of the amount shown which gives access to the services / benefits detailed for the limited set time stated.

 

We accept online payments by Debit, Credit Card or via PayPal.  Payments may be processed over the phone with a Debit or Credit Card. Please do not email your card details to us.

 

Payments made will appear on your statement as 'Pet Data' or 'Limitless'

 

When a service is paid for with a Debit or Credit Card, or via PayPal, access to the service offered and benefits stated is immediate. The records in the database will appear within 24 hours of submittion. 

 

Website Orders

 

We do not give refunds for services provided.  In the event that a service is not provided as stated refunds will be credited to the original card / PayPal account used for the purchase and may take up to 14 days to be credited to your account.

 

Collar Tags

Pet Data works in partnership with a third party, TagMakers, to provide collar tags for owners. 

Orders placed include second class postage within the UAE and usually arrive within 5 working days.

You have a legal right to cancel your order, subject to the provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013).

We draw your attention to PART 3, Paragraph 28 (1) (b) of these regulations in which it states:

(b) the supply of goods that are made to the consumer’s specifications or are

28.  (1)  This Part does not apply as regards the following—

Limits of application: circumstances excluding cancellationpersonalised;
clearly

If you wish to cancel an order for a collar tag where you have selected a blank one with no engraving, please email info@petdata.ae.  Providing the item has not been dispatched we will issue a full refund.

RETURNS

Returns are accepted for the following:

  • The products sent is/are defective through a manufacturing error.

  • The products sent are not those specified in your order.

  • The pet tag(s) (or products we have sent you contain engraving errors that TagMakers has made. Please note that they engrave exactly the information you provide. Returns and refunds cannot be provided if the error is in the original information you provided.

A replacement tag will be provided, and a refund for your postage costs for returning faulty tags, when the above conditions warrant it. Alternatively, after returning a faulty tag, you may prefer to opt for a refund. 

If you wish to return a product please direct initial communication to info@petdata.ae who will then pass this onto TagMakers.

 

Multiple Products Purchased

 

Orders that are fulfilled by Pet Data will be dispatched in the same parcel if multiple items are purchased. Please ensure all orders are complete and confirmed as this may delay the dispatch.  Collar tags are dispatched directly from the engravers.

 

Third Party Offers

 

Pet Data has chosen to work in partnership with a few select brands.  Orders are not placed directly through our Website, however links are shown where customers can click to visit and purchase directly.  Discounts are offered to the customer through unique landing pages or discount codes.  

 

Customers who purchase through third party offers, understand that further communication regarding the product must be made directly through that organisation.

 

User Responsibilities

The content and software on this Site are the property of Pet Data/Limitless, its suppliers, and affiliates, and protected by international copyright laws. Users may not reproduce, distribute, download, display, post, transmit or copy material on this Site in any form or by any means for commercial use.  Users must not use the content for any unlawful purpose.

Users should not disclose their login details to any other individual or company and should reset the password if they believe their account has been accessed by anyone else.

We reserve the right to immediately terminate a User's access to the Site and remove any unauthorised User content, if the law, or our Terms and Conditions of Use are violated. 

 

Migration of Data

 

If a keeper wishes to migrate data held by Pet Data for themselves and any animals they are registered as the owner of, to another UAE compliant microchip database, then Pet Data reserves the right to charge an adminstration fee.  This request must come directly from the keeper through a verifiable source, e.g. an email from the email address in the owner's account.  

 

Liability

 

Excluding death or personal injury resulting from negligence, we accept no liability (including without limitation) in either contract, tort, negligence, statutory duty or otherwise, which comes from the use of, or access to, this website, or any errors / the unavailability of this Site. 

 

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

 

This Site may contain links to other Sites, which are not under the control of and are not maintained by us. We are not responsible for the content of such Web Sites. We provide these links for your convenience only but do not endorse nor edit nor vet the material on such Sites. We hold no liability arising or resulting there from.

 

Complaints

 

We are committed to providing the best service to all users and therefore value your feedback.  If you have any concerns please contact us on 0582344649, or email info@petdata.ae.  We will contact you within 5 working days to inform you of the action we intend to take in order to resolve the issue. 

Amendments

 

We reserve the right to amend these Terms and Conditions of Use.  Any such amendments will be displayed on this page.  It is the responsibility of the User to visit this page to review the current Terms and Conditions of Use and by using the Site / services provided, you accept these Terms.